International deliveries
Welcome to Cordillerana Internacional. We now ship internationally to reach customers all over the world! We want your shopping experience to be as seamless as possible, so we have prepared this Frequently Asked Questions section to answer the most common questions about our international shipping process.
We work with FedEx to ensure fast and safe deliveries, and offer the convenience of payment through PayPal. Below you'll find answers to frequently asked questions about costs, processing times, and more.
Frequently Asked Questions - International Shipping with Cordillerana
1. What are the international shipping options available?
We offer international shipping via FedEx to ensure the safe and efficient delivery of our products to customers around the world.
2. How do I pay for my purchase?
Payment is made manually through PayPal. Upon completion of your purchase, you will receive detailed instructions on how to complete the payment process.
3. How long does it take for my order to be processed?
Order processing time is generally 1 to 3 business days. Please note that this time may vary during periods of high demand.
4. How are international shipping costs calculated?
Shipping costs are calculated automatically during checkout, based on the delivery location and weight of the products.
5. Who pays customs duties and taxes?
Customs duties and taxes are the customer's responsibility. These costs are not included in the product price or shipping costs.
6. Does FedEx provide tracking information?
Yes, once your order has been shipped, you will receive an email with tracking information from FedEx so you can track your package in real time.
7. How can I track my order?
You can track your order using the tracking number provided in the shipping confirmation email. Visit the FedEx website and enter the tracking number for updated information on the location of your package.
8. What should I do if my package is subject to customs inspection?
If your package is subject to customs inspection, we will work with authorities to ensure timely release. We recommend that you pay attention to communications from FedEx and follow the instructions provided.
9. Can I make changes to my shipping address after purchasing?
Unfortunately, we cannot guarantee changes to the shipping address once your purchase has been completed. Please check the information carefully before finalizing your order.
10. What do I do if my package is lost or arrives damaged?
In case of problems with delivery, please contact us immediately at contacto@cordillerana.com so we can investigate and resolve the situation.
Remember that we are here to help you. If you have any other questions or concerns, please do not hesitate to contact our customer service team.