🤔 Payments, shipments and changes
We know the questions that concern you the most and here we answer them 🤗
With what payment methods can I buy online?
You can pay with a credit or debit card through Transbank, without leaving our 100% secure site.
What are the shipping options and their value?
We ship to your door throughout Chile 🇨🇱 on Monday, Wednesday and Friday for orders received until 11:59 p.m. the previous day.
We will notify you by email of each change in the status of your order; when it is prepared and ready to be shipped, when we ship it, when we assign a tracking number, when it has been delivered, etc.
Once your order has been delivered to the courier, the delivery times are those promised by them, depending on the destination commune, and which are displayed in your cart when selecting the shipping option.
As we mentioned above, each of the stages and statuses of your order will be informed to you promptly by email, so pay attention.
The prices of the shipping service vary depending on the size and weight of the package, but the platform always informs you before you close your purchase. Note that we also have the option of in-store pickup if you live in Santiago and want to save on shipping.
Do you ship to the rest of the world?
If you want to give your home, children, yourself or anyone unique items, it doesn't matter where you are. Write us a message if you want a special shipment, either to Vancouver or Antarctica.
Can I exchange, return or request repair of a product?
Of course. At Cordillerana we respect the Consumer Law (N°19,496 of 03/07/1997) and the new modifications introduced in the Pro Consumer Law (N°21,398 of 12/24/2021) that reinforce the protection of consumer rights in Chile and establish the following:
Right of withdrawal. At Cordillerana we grant this guarantee that covers returns without reason, for reasons not linked to the quality of the product, but because you did not like it, it did not match as you expected, it was not your size or similar. Applies to unused products and within the first 10 days after receipt.
Note 👀 that this condition is not valid for: Products purchased under the "On Request" modality or with special modifications and products purchased at a promotional or offer price, both cases in which the right of withdrawal does not apply.
This voluntary guarantee does not cancel the legal guarantee 6x3, 6 months, 3 options. This guarantee defines that consumers can, within a period of 6 months from when they received the purchase, choose between 3 options: money back, product exchange or free repair for products of defective origin, which are missing pieces or parts, which They are not suitable for the use for which they were intended, or they had previously been returned and fixed but their deficiencies persist.
For these returns for reasons linked to the quality of the product, return shipping and resending in case of exchange is at our expense. In all other cases, shipping is the responsibility of the client.
For purchases with pickup in store. From the moment you receive the email where we notify you that your product is ready to be picked up, you have 7 calendar days to go pick up your purchase from the store. After that period we will issue a credit note reversing the purchase made to your card.
About Incorrect Prices
In the event that the price of a product, due to an involuntary error by Cordillerana, is published at a value that is excessively lower than its cost value, clearly evidencing an involuntary error in the manipulation of the systems or the result of their own operations. , (For example by publishing a sale price of $1 or $0), Cordillerana reserves the right to void said purchase/sale or to correct and normalize the price, so that the client is aware of its real value and then has the possibility of confirming or not your purchase based on said information. Any payment made in such erroneous transactions will be refunded in full to the buyer.
If for any other reason you are not satisfied with your purchase, which we doubt 😉, come visit us and we will surely find a solution. We only ask that the product comes in perfect condition and with its original receipt.